Cancellation, Returns, Replacements & Refunds

At Bemast, we want every order to arrive correctly and in good condition. This policy explains when an order may be cancelled and how eligible return, replacement and refund requests are handled.

Order Cancellation

Before Courier Pickup: You may request cancellation while your order is pending, confirmed or processing, provided it has not been handed over to the courier.
After Dispatch: Once the shipment has been picked up or dispatched, it cannot be cancelled. If the delivered item has an eligible issue, you may request a return or replacement under the conditions below.
Cancellation By Bemast: Bemast may cancel an order because of stock unavailability, pricing errors, payment verification issues, suspected misuse or circumstances beyond our control. If a prepaid order is cancelled by Bemast, the full amount paid will be refunded.
Prepaid Orders: An approved cancellation will be refunded to the original payment method. The time taken for the amount to appear depends on the payment provider or bank.
COD Orders: No refund is required for a cancelled Cash on Delivery order where payment has not been collected.

Five-Day Return Or Replacement Window

Request Deadline: An eligible return or replacement request must be submitted by 11:59 PM IST on the fifth calendar day following the courier-recorded delivery date. The day after delivery is counted as Day 1.
Eligible Reasons: The item arrived damaged or defective; a wrong item was delivered; an item or component is missing; or the product is materially different from its description on our website.
Product Condition: The item must remain unused and unworn, with its original tags, accessories and packaging intact. This condition does not prevent a customer from carefully inspecting the product after delivery.
Sale And Promotional Items: Products purchased during a sale, clearance or promotion remain eligible when they are damaged, defective, incorrect, incomplete or materially different from their description.

Items Not Eligible

Returns are not accepted solely because of a change of mind, personal preference or a minor variation in colour, finish or appearance caused by photography, lighting or screen settings.
Items that have been worn, used, altered, intentionally damaged or returned without their original tags, accessories or packaging may be rejected after inspection.
Nothing in this policy limits rights available to customers under applicable Indian consumer law.

How To Request A Return Or Replacement

Request: Submit the request from your Bemast account when the return feature is available, or contact us on WhatsApp/Phone at +91 73378 23182 or email support.bemast@gmail.com.
Required Details: Provide the Order ID, affected item, reason for the request and clear photographs showing the issue.
Supporting Evidence: We may request additional photographs or video where reasonably required to verify damage, defects, missing components or an incorrect product. An unboxing video is helpful but is not the sole basis for accepting or rejecting a genuine claim.
Review: Bemast will review the request and communicate its approval, rejection or any further information required.

Return And Replacement Process

Return Instructions: Do not send an item back before receiving approval and return instructions from Bemast.
Reverse Shipping: Bemast will bear reasonable return-shipping costs for an approved eligible claim.
Replacement: An approved replacement will normally be for the same item and is subject to stock availability. If the same item is unavailable, you may choose an available alternative of equivalent value or receive a refund.
Inspection: Returned items are inspected after receipt. A refund or replacement is finalized after the returned product and claim are verified.

Refund Method And Timing

Prepaid Orders: Approved refunds are initiated to the original payment method.
Cash On Delivery Orders: For an approved COD refund, we will request verified UPI or bank details from the customer through an authorized Bemast support channel.
Processing: Bemast will normally initiate an approved refund within 5–7 business days after the returned item is received and passes inspection. Banks and payment providers may require additional time to credit the amount.
Eligible Bemast Error: No return or replacement shipping charge will be imposed on the customer for a verified damaged, defective, incorrect, incomplete or materially misdescribed item.

Support

For assistance, contact Bemast on WhatsApp/Phone at +91 73378 23182 or email support.bemast@gmail.com.