Eligibility for Refunds

• Qualifying Conditions: Refunds are strictly issued for items that arrive damaged, defective, or incorrect (e.g., a different product, design, or item received).
• Notification Window: To qualify for a refund, you must report the issue to us within 48 hours of order delivery.
• Product Condition: Items must be in their original state — unused, unworn, and stored in the original packaging with all tags, accessories, and packaging materials intact.

How to Request a Refund

• Contact Us: Reach out via email at info.bemast@gmail.com or call us at +91 97879 23334.
• Provide Evidence: Please include your Order ID and attach clear photographs highlighting the damage, defect, or incorrect item received.
• Review Period: Our team will assess your request and provide a response as quickly as possible.

Approval & Return Process

• Confirmation: If your request is approved, you will receive a confirmation message along with specific return instructions.
• Inspection: Once we receive and inspect the returned accessory, we will finalize the refund process.
• Timeline: Please note that the return transit and inspection process typically takes 5 to 7 business days to complete.

Refund Method

• Original Payment: Approved refunds are credited back to the original payment method used during checkout.
• Processing Time: Depending on your bank or payment gateway, it may take a few additional business days for the balance to reflect in your account.

Non-Refundable Items

• Sales & Offers: Any accessories purchased during a sale, clearance, or promotional event may not be eligible for a refund, subject to the specific offer terms.
• Subjective Preferences: Refunds are not granted for personal preferences, such as minor differences in finish, appearance, or styling. Please note that actual colors and appearance may vary slightly depending on your screen settings, photography lighting, and display device.